OMODA | JAECOO Malaysia (the new name for what was earlier JAECOO Malaysia) has seen its business – less than a year old – growing at a fast pace. Positive response to its products, currently consisting of the J7, J7 PHEV and C9, has quickly built up a customer base that needs to be supported properly. This is all the more important as the OMODA and JAECOO brands are both offering premium SUV products.
To ensure the best aftersales support is provided, the company has set up a new parts warehouse in Shah Alam, Selangor. The facility is owned and operated by Chery Corporate Malaysia which also uses it for the Chery brand (and for other brands to come).
Premium aftersales service standards
“As we redefine attainable luxury, the customer experience remains at the heart of OMODA | JAECOO Malaysia’s mission. Beyond vibrant customer touchpoints, it is essential that our network dynamically supports the aftersales needs of our expanding customer base. The centrally located Chery Corporate Malaysia Warehouse is pivotal in supporting our growing dealership network while upholding the premium aftersales service standards our customers expect,” said Emily Lek, OMODA | JAECOO Malaysia’s Vice-President.
Operational since March 2025, the new warehouse will support the growth of OMODA | JAECOO in the Malaysian market and with locally-assembled vehicles also being exported to neighbouring countries, the facility will also provide support for the expanding export business in the ASEAN region.
Increased to 10,000 parts
With a built-up area of 88,000 sq. ft. (more than double the previous facility), it significantly expands the storage and logistics capacity for all brands within the group. The facility currently has approximately 10,000 parts for all OMODA | JAECOO models, was well as for the 03 model of the new iCAUR brand to be launched during the third quarter of this year.