New Ford service-only dealerships opened in East Malaysia

With the addition of two new service dealerships, Ford owners in East Malaysia now have 11 locations to go to for aftersales support. The two service-only outlets are in Kapit and Mukah, located in regions which have been under-served.

The opening of the new outlets is part of the ongoing network expansion by Sime Darby Auto Connexion-Ford (SDAC-Ford). With the comprehensive network of dealers and dedicated service-only centres across East Malaysia, Ford owners are now closer to convenient and reliable services.

Ford aftersales East Malaysia

11 outlets across East Malaysia
The current dealerships in Sarawak are in Kuching (SDAC), Sibu (Ngu Brothers), Miri (ALV Brothers), Bintulu (Ngu Brothers), Kota Samarahan (Jimisar Motors) and the two new service-only centres in Kapit and Mukah. In Sabah, the outlets are in Kota Kinabalu (Boston Auto and Rightpower Corporation), Sandakan (Boston Auto) and Tawau (TB Automotive).

MotaAuto on Facebook

Over the past year, the Sibu showroom has also been upgraded in line with Ford’s corporate identity standards. Enhanced facilities include customer lounges and an elevated showcase of Ford vehicles within the 6,135 sq. ft. showroom.

Ford aftersales East Malaysia

Growing market
“East Malaysia continues to be a major growing market for Auto ConneXion, as evidenced by the strong and consistent demand in 2024. Driven by this, we continuously improve our services and accessibility touch points to effectively meet the needs of our increasing customer base. This network expansion signifies our commitment in delivering world-class customer experiences, while raising the bar in providing quality automotive products and services in East Malaysia,” said Turse Zuhair, Managing Director, SDAC-Ford.

“The strategic dealer locations and services are our way of reaffirming our commitment to Ford owners in this vital region of Sabah and Sarawak, ensuring that they enjoy the convenience, quality and reliability that we offer. This is not limited to key city centres but also focuses on under-served regions like Kapit and Mukah, which features service-only facilities to cater to specific needs,” he added.

Ford aftersales East Malaysia

Auto ConneXion promises exceptional aftersales care, with readily stocked Ford Motorcraft Genuine Parts designed specifically with safety, performance and durability guaranteed for Ford vehicles. The parts, with competitive prices, meet global standards and come with a Ford warranty.

Evolution of Ford showrooms in Malaysia

Latest Stories