Cycle & Carriage, which has represented Mercedes-Benz since 1951, has unveiled its newly upgraded service centre at Batu Caves in Kuala Lumpur. This latest development follows the opening of Cycle & Carriage Sungai Pinang in Penang.
“Cycle & Carriage is proud to bring another state-of-the-art service centre to life,” said Thomas Tok, CEO of Cycle & Carriage. “We remain committed to enhancing every touchpoint of the Mercedes-Benz customer journey through continuous investment in innovation and service excellence, staying true to our promise of providing Exceptional Journeys for our customers.”
“We believe ownership goes far beyond the initial purchase. It’s about every interaction, every visit, and every detail,” added Mr. Tok. “This upgrade reflects our promise to continuously raise the bar in delivering best-in-class service to Mercedes-Benz customers in Malaysia.”
Redesign of service operations
With a complete redesign of its service operations, the latest retail outlet in the German brand’s network is designed to transform the dealership experience by focusing on improved customer touchpoints, seamless digital integration, and streamlined processes across the entire service and sales environment.
The upgraded 2S facility now boasts a 3,633 square foot luxurious customer lounge, offering a contemporary, comfortable setting designed to meet the evolving expectations of today’s luxury vehicle owners.
Full range of aftersales services
Supporting the enhanced experience is a 41,000 square foot workshop equipped to handle a wide range of service and repair needs. The facility includes 22 service and repair work bays, 22 body and paint bays, 5 car wash bays, and 4 dedicated bays for commercial vehicles, handling up to 40 vehicles monthly.
It also has Premium Express Service bays for expedited turnaround. In line with sustainability goals, a solar PV system has been installed to offset building energy consumption.
Cycle & Carriage Batu Caves is also home to one of Malaysia’s largest Mercedes-Benz Body & Paint Centres and is certified with the Mercedes-Benz Certificate of Competence Level 4, the highest level of recognition for collision repair capabilities. The facility is among the top-performing collision repair centres globally.
“The unveiling of Cycle & Carriage Batu Caves marks yet another chapter in our commitment to delivering a truly luxurious and customer-centric experience. This crafted space is a reflection of the Mercedes-Benz promise – where timeless design, comfort, and service excellence converge. Every detail has been thoughtfully designed to offer an elevated level of convenience, sophistication, and care that our customers have come to expect from the brand,” said Amanda Zhang, CEO & President of Mercedes-Benz Malaysia.
Cycle & Carriage opens 12th Autohaus in Penang for aftersales