Quick look
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Allianz will expedite flood-related claims, with settlements made quickly so repair work can start faster after an adjuster’s visit.
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Policyholders can access free towing and 24/7 assistance by calling the Allianz Road Rangers at 1-800-22-5542.
With the flood season on again, there are many motorists who will be unfortunate to have their vehicles submerged in water or damaged by the wet conditions. For those who have insurance coverage by Allianz General Insurance Company (Malaysia) Berhad, claims settlements can be expedited so repairs can be done quickly.
Faster assessment by adjusters
The insurance company has stated its commitment to prioritise processing of claims for vehicles damaged by flooding and has assigned a team of adjusters to flood-affected areas in Kedah, Kelantan and the Klang Valley to make assessments quickly. Policyholders are encouraged to notify Allianz General of their claims upon which the claim process will commence promptly.
“We understand the challenges that come with natural disasters, especially floods, and our team is dedicated to providing efficient and compassionate service to help our customers recover and rebuild,” said Allianz General Chief Claims Officer, Damian Williams. “Our proactive approach is aimed at expediting claims processes and achieving fast settlements, therefore relieving the financial strain on our customers.”
Free towing services
Additionally, the company’s Road Rangers are also on alert to ensure that our policyholders receive the assistance they need as quickly as possible, while tow trucks are on stand-by. Free towing services are available for all Motor Car Comprehensive, Motorcycle Comprehensive, and Motorcycle Plus Comprehensive policyholders. Policyholders only need to contact the Allianz Road Rangers at 1-800-22-5542 for towing assistance.
For Motor policyholders with valid Special Perils cover, Allianz General has streamlined the claims process to ensure swift and efficient service. Policyholders just need to provide their policy details for identification purposes, facilitating a fast and seamless claims experience.
